Quality Inn St. Petersburg North-Tampa Bay

I had a great experience at the Quality Inn. The rooms were clean, the price was very budget-friendly, and the staff was incredibly kind and welcoming. The biggest reason I’m leaving this review is because of the housekeeping staff’s honesty. We accidentally left cash in our room after checking out at 11:00 a.m. We didn’t realize it until about four hours later. When we returned, the housekeeper had already placed the money in a Ziplock bag, labeled it, and turned it in so it would be safe. We were able to get every dollar back. That level of honesty and integrity is rare, and we truly appreciated it. The location is also very convenient, with a Waffle House and a Raceway gas station nearby, both open 24/7, which made grabbing food and essentials really easy. Overall, this was a great stay, and I would definitely recommend this hotel to anyone looking for a clean, affordable place with trustworthy staff.

The rooms are clean, The daily rate is fair. Everything about the hotel is great. But the real gem holding the place together is the manager. Hotel work is not for everyone. You have to be a genuine person and understand social cues. The thing about hotels is you get all kinds of different people. Rich people on business trips. Struggling families who have been evicted. Drug addicts. Just all different social classes. My personal experience with our first stay here was stressful (Until the manager walked in) She immediately recognized I was struggling by the way I was paying. She asked me what was wrong and she diffused the situation even though I had started crying. She was very understanding and I hope she knows how much I appreciated her. The young woman originally checking me in was almost robotic. While my issue was 100 percent my fault. I had not realized a $100 deposit would be collected at check in and I had spent our last $200 booking the hotel online. We had traveled 3 hours to get here and even though I had asked to speak with a manager and I even asked if she could call the manager. The girl said she could not contact her. Our booking was non refundable. My husband began trying to take things back to Walmart while I started looking at all our accounts to see what I could come up with. We came up with 70 bucks. I again asked the girl if I could pay just 70 on the deposit and she point blank said no, even tho I said I could pay the rest the following day once a check clears in my account. We left and was able to come up with the whole $100. When we went back in and I started counting the change. That's when the manager came in and allowed me to pay only 40 on our deposit. Just like that, no questions asked. I was so relieved. All the upset seemed irrelevant and unnecessary at that point. I just feel, unless of course the girl was instructed not to bother her manager that the whole situation could have been avoided. The following morning my husband and I headed to the office. My husband grabbed the door and held it open for 3 quality inn employees 1 male and two females. They all walked past as if a guest just didn't hold the door open for them. It was bizarre to me.

The best part about our stay was our interactions with the manager Brenda. She is on top of things. She is the most involved manager we've ever seen. She knows everything about her property and makes sure her customers, as well as her staff, are taken care of. While we were there, we saw her at the front desk, walking the property, and relieving the breakfast hostess. She's a hard worker. Additionally, we were checked in by Jakie, she's a very nice young lady and was very helpful as well. I can't imagine other Quality Inn having a staff as great as this one.

We had a nice stay at the Quality Inn St. Petersburg. The rooms were very clean and comfortable, which we really appreciated after long days. The only downside was our interaction with the night clerk on Friday night. She came across as a bit rude and told us not to ask for clean towels again because she would get in trouble. That was a little surprising and made things feel uncomfortable. Overall, the hotel itself was great in terms of cleanliness and comfort, but customer service—especially at night—could definitely be improved.