Holiday Inn St. Petersburg North / Clearwater

Staff was amazing! Heather and Marcedes at the desk in evenings and Lisa in the AM were all incredibly helpful and friendly. Richar who came by daily to clean the room always made sure I had fresh towels and anything else I could need. The lady who prepped breakfast was quick and friendly, though I dont think the food is worth the prices they are charging for it. The rooms are a bit dated but were fairly well maintained and clean besides the floors, which could definitely benefit from a steam cleaning. Overall a great experience for the price, but will definitely bring slippers or something if I stay again so I dont have to walk barefoot on the room floors.

Stayed over night for work. Company prepaid for my room. Room smelled of water damage and mold. Being right next to the airport you can hear very loudly the planes landing and taking off. I got food/ dinner from the pub downstairs. The bartender was very nice and accommodating. The food was less than desirable. I ordered the salmon. I should’ve skipped dinner. I get back to my room get settled in. The front desk calls me on my cell phone not the room phone. Says o have to have a card on file otherwise I would have to leave. I explained my employer pre paid for the room. They said that doesn’t matter. I get dressed and come downstairs, the two ladies said they made a mistake and they were wrong about the card on file. I asked for hotel points for the inconvenience of coming downstairs after already getting settle in for the night. This was after 9 PM For context. They said they couldn’t find me and I should be grateful o wasn’t charged a deposit. They were very unprofessional. The hotel seems to need staff help and better renovations. I will not be staying there again.

Booked a room with 2 queen beds specifically because I was traveling with my kids. When I arrived and checked in, the room only had a king size bed. I asked if there was any possibility of switching rooms, but I was told nothing else was available. I then asked for a rollaway bed, and they did not have any available either. The only solution offered was a $10 discount, which honestly did not resolve the issue. I ended up canceling my booking and going elsewhere. I understand it was a holiday weekend and hotels can get very busy, so I was not expecting miracles. I also was not rude or demanding. I was simply looking for better customer service and some effort to help resolve the situation. Unfortunately, Jakeb was extremely rude throughout the interaction and did not display the level of professionalism expected in hospitality. This feels like a larger management and customer service issue, not just a one time mistake.

I stay at a lot of hotels and this one had to be one of my most disappointing stays in several years. In addition to the hotel nightly rate we paid an additional $107 to let our pet stay. That felt excessive, but I wouldn’t have minded if the rest of the experience wasn’t awful. The room itself was extremely dated and had weird colored walls. Our room was not stocked with kleenex, toilet paper, or towels. Not a great way to wake up in the morning when you are about to hop in the shower and realize you don’t have anything to dry yourself off with. There was also loads of dog hair in our room that we cleaned up ourselves. You’d think with the amount they charge to let your pet stay they would vacuum or sweep well before the next guest arrives. On top of that security was poor. Doors to the property could be opened at any point of the night without a key card. Lots of zombies on the property or outside the doors smoking and likely doing drugs. Loud music at the pool late into the night. The front desk staff was friendly and the bed itself was comfortable. With that being said I would never book here again. Felt like a $50 hotel room when in reality is was 1.5x that.

I was pretty disappointed in our stay mainly due to the amenities. I expected more when I had to pay nearly $1200 for a total of 5 nights. We didn’t have housekeeping once during our stay. I did read that it was only done every 3 nights but all through our stay we didn’t have any at all. I thought our towels would be changed out during the housekeeping day so we would just hang our towels on the hanger to dry but that never happened so we just kept hanging our towels to dry every night. We used our target bags for trash and after they started piling up I just started leaving them outside our door for someone to pick up. I felt bad doing so but I didn’t know what else I was supposed to do. We did enjoy the pool it was a nice contrast compared to other Holiday Inns my daughter and I have stayed at. The hot tub, however, my daughter kept complaining that there were dead bugs that were frequent in the water and she didn’t want to get in. It was crazy how breakfast was $15/per person per day depending on what item you chose for the meal. My daughter and I ended up just going two doors down to CFA cause the food option was better and it saved us more money. If we’d gotten breakfast at the hotel everyday my $1200~ for the stay would’ve totaled out to nearly $1300. I noticed stains on the lamp near the windows and some parts of the wall were chipping away. The curtains wouldn’t close unless we used excess force to really pull them together so I just gave up and accepted that we just barely had blackout curtains instead of breaking them. We’ve stayed at other Holiday Inns before and enjoyed them so I had expected the same experience. If I’d known better we would’ve just upgraded our stay elsewhere so we could actually get our money’s worth. We came for the BTS Tampa concert and wanted to enjoy activities outside of the concert as well but the whole hotel experience threw us off. I will say though, the employees always had a great attitude and were very kind which is why I made it 2 instead of 1 star. Honestly, it all just came down to the amenities.